Privacy Policy

Cabinet Sense (“Cabinet Sense,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://cabinetsense.com/, contact us, request an estimate, schedule a consultation, or opt in to receive text (SMS/MMS) messages from us.

This policy is written for our custom kitchen cabinets / cabinetry business serving Simi Valley, California and surrounding areas. It is intended to meet common California-friendly privacy expectations and the SMS/mobile messaging disclosures expected for A2P 10DLC compliance (carrier Trust Center review).

1. Who we are

Legal / business name: Cabinet Sense
Address: 2221 Madera Rd Unit B, Simi Valley, CA 93065
Website: https://cabinetsense.com/
Customer-facing SMS number: +1 (805) 520-0168

If you have questions about this Privacy Policy or our SMS program, contact us using the address above, or text HELP to +1 (805) 520-0168.

2. Information we collect

We may collect information you provide directly, information collected automatically when you use our site, and information related to messaging consent.

2.1 Information you provide

• Name, phone number, email address, and mailing or project address
• Project details (kitchen / cabinetry preferences, measurements notes, photos you upload, budget ranges, preferred appointment times)
• Messages you send us by form, email, phone, chat widget, or text
• Consent preferences (including SMS opt-in / opt-out)
• Payment or invoice-related details if you purchase products or services (processed by our payment providers; we do not store full card numbers on our site)

2.2 Information collected automatically

• Device and browser type, IP address, approximate location derived from IP, referring URL, pages viewed, and timestamps
• Cookies, pixels, and similar technologies used for site function, analytics, and (where applicable) advertising measurement
• Chat-widget interaction data when you use our on-site messaging / Chat Widget

2.3 SMS / mobile information

When you opt in to SMS, we collect your mobile phone number, the method and timestamp of consent, and records of messages sent and received (including STOP / HELP replies). We use this information only as described in Section 5 (SMS / Mobile Messaging).

3. How we use information

We use personal information to:

• Respond to inquiries, provide estimates, schedule consultations, and deliver custom cabinetry services
• Send appointment reminders, project updates, and service-related communications
• With your affirmative opt-in, send marketing or promotional texts about our cabinetry services and offers
• Operate, secure, and improve our website and customer experience
• Comply with law, enforce our Terms, and protect our rights, customers, and property
• Maintain records required for messaging compliance (consent logs, opt-outs)

We do not buy or sell leads as a business practice, and this Privacy Policy does not authorize lead-selling language or lead-broker activity.

4. How we share information

We may share information with:

• Service providers who help us run our business (website hosting, CRM / messaging platforms, email tools, analytics, payment processors, contractors who perform work for your project under our direction)
• Professional advisors (e.g., accountants, attorneys, insurers) when needed
• Authorities when required by law, legal process, or to protect safety and rights
• Business transfers in connection with a merger, sale, or reorganization (your information would remain subject to privacy commitments consistent with this policy)

Important — mobile / SMS non-sharing

We do not sell or share mobile opt-in information or consent with third parties or affiliates for their marketing purposes.

Mobile numbers collected for our SMS program are used by Cabinet Sense (and our messaging platform acting as our processor) to deliver messages you consented to receive. We do not rent, sell, or share your SMS opt-in data with unaffiliated third parties so they can market their own products or services to you.

5. SMS / Mobile Messaging

Cabinet Sense may send text messages related to appointments, estimates, project updates, and (if you opt in) marketing offers about our custom kitchen cabinets and related cabinetry services.

• Opt-in: You must affirmatively consent (for example via our website Chat Widget or another compliant opt-in method). Consent to text is not a condition of purchase.
• Number: Messages are sent from our customer-facing SMS number +1 (805) 520-0168 (A2P Verified).
• Message frequency: Varies based on your project activity and preferences.
• Message and data rates: Message and data rates may apply depending on your mobile carrier and plan.
• STOP: You can opt out anytime by replying STOP. After you opt out, we will send a confirmation and stop further marketing/program texts as required (service/transactional messages required by law may still apply where permitted).
• HELP: For help, reply HELP or write to 2221 Madera Rd Unit B, Simi Valley, CA 93065.
• Carriers: Supported carriers may change; delivery is not guaranteed on every network at all times.
• Non-sharing: As stated above, we do not sell or share mobile opt-in information or consent with third parties or affiliates for their marketing purposes.

If our Campaign includes both informational and marketing messages (Mixed use), we honor the specific consent(s) you provided and do not treat one type of consent as blanket consent for the other.

6. Cookies and similar technologies

We may use essential cookies (site function / security) and optional analytics or marketing cookies. You can control cookies through your browser settings. Disabling some cookies may affect site features.

7. California-friendly privacy basics

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA), subject to exceptions. Depending on applicability, these may include rights to:

• Know / access categories and specific pieces of personal information we collected
• Delete personal information we collected from you (with legal exceptions)
• Correct inaccurate personal information
• Opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising, if we engage in such activity
• Limit use and disclosure of sensitive personal information, where applicable
• Non-discrimination for exercising privacy rights

We do not sell personal information for money. We do not sell or share mobile opt-in data for third-party marketing. If our use of advertising cookies or pixels constitutes “sharing” under California law, you may request to opt out by contacting us (or using any “Do Not Sell or Share My Personal Information” link we publish on the site).

To exercise a privacy request, contact us through the form at /contact or call (805) 520-0168 with the subject “Privacy Request,” or write to:

Cabinet Sense
2221 Madera Rd Unit B
Simi Valley, CA 93065

We may need to verify your identity before completing certain requests. You may use an authorized agent as permitted by law.

8. Data retention

We retain information as long as needed for the purposes described in this policy — including project records, warranty/support history, legal/accounting needs, and messaging consent / opt-out logs required for compliance — then delete or de-identify it when no longer needed, unless a longer period is required by law.

SMS consent and opt-out records are retained as needed to demonstrate compliance with carrier and messaging rules.

9. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is 100% secure; please use strong unique passwords where accounts exist and notify us of any suspected unauthorized access related to your communications with us.

10. Children’s privacy

Our services are directed to adults and businesses seeking custom cabinetry. We do not knowingly collect personal information from children under 13 (or under 16 where required). If you believe a child provided information, contact us and we will take appropriate steps to delete it.

11. Third-party links and tools

Our site may link to third-party websites, maps, social platforms, or payment pages. Their privacy practices are governed by their own policies. The on-site Chat Widget and messaging tools process data as our service providers when used for Cabinet Sense communications.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the site or SMS program after an update constitutes notice of the revised policy where permitted by law. For material SMS-related changes, we will update disclosures as required for ongoing messaging compliance.

13. Contact us

Contact us through the form at /contact or call (805) 520-0168. Cabinet Sense, 2221 Madera Rd, Unit B, Simi Valley, CA 93065.

See also our Terms & Conditions for messaging terms, STOP/HELP, frequency, msg & data rates, and carrier liability.